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Amtrak Vacations Complaint - Nightmare on Amtrak's Grand National Parks with Grand Canyon, Yosemite, and Glacier National Park
Amtrak Vacations Complaint

Amtrak Vacations Complaint


Nightmare on Amtrak's Grand National Parks with Grand Canyon, Yosemite, and Glacier National Park

June 25-26 5 seniors (all over 68) left Union Station in Chicago on-time at 3 pm. Supposed to arrive Williams AZ 9:33 pm but arrived at 2 am, 4.5 hours late. Door between bedroom sleeper rooms rattled continually.

June 27
Had breakfast vouchers but 2 had to sleep in due to late arrival. Caught train to Grand Canyon South Rim. Paid extra for luxury dome but scenery not worth the extra money.
Motor coach Freedom Rim Tour - could have just take the local free shuttle.

June 28
Returned to Grand Canyon lodge in Williams for train to LA. Supposed to arrive at 9:30, was four hours late again. Had stressful time both waiting for train and worrying about missing our connection in LA. This is not how 5 seniors should spend their vacation. We did find out in the morning of 29th that they were holding the train for us; what a relief.

Again the bedroom sleeper door rattled and even opened twice to the surprise of both rooms occupants.

June 29-30
The train arrived in Oakland 4 hours late. By the time we arrived at the hotel it was 3 am with a trip to Yosemite scheduled for 7 am. Two in our party were unable to make the tripwith such a short night of sleep. The three others followed instructions to go to the Gray Line Tours office near the hotel at 7 am. At that office they told us the shuttle left for Union Square at 6:30. (The Amtrak instructions said to call in advance to confirm, but when we tried there was no cell phone reception on the train; when we finally did, the office was closed.) Fortunately the Gray Line dispatcher got the bus to come back to pick us up. Again this whole leg was stress and frustration.

July 1-2
For the trip from San Francisco to Seattle, we were expecting to be picked up at the hotel. Fortunately we remembered that our shuttle bus driver from Oakland said he would pick us up about 8 blocks from the hotel. This fact as well as the tour details to Yosemite were incomplete or missing entirely.

When we arrived at the Oakland station we were informed that the train would be 4 hours late and we were to wait in a depot with no food. The train finally came at 2 am. The train arrived in Seattle after midnight; we had to arrange our own transportation to the hotel.

July 3
Exhausted and discouraged, we slept late and went to a late breakfast. After checking out of the hotel we went to the Space Needle for which we had a voucher. We were informed that the next available appointment was at 4:30. Unfortunately our train to Glacier Park was to leave at 4 pm so none of us were able to visit this attraction.

July 4 - 9
Fortunately the last legs of the tour (Seattle to Glacier and Glacier to Chicago) went the way the first two should have. The trains were on-time and the hotel and local tours were well executed.

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